ScanSnap

Informazioni su PFU

Gli scanner ScanSnap e Fujitsu sono progettati, fabbricati e commercializzati in tutto il mondo da PFU LIMITED, una divisione completamente gestita da Fujitsu Limited (Giappone). La società è un fornitore IT attivo globalmente che progetta, produce e vende materiale hardware, periferiche e prodotti software per le imprese. PFU offre un’ampia gamma di scanner documentali per uso professionale, sia esso personale, per gruppi di lavoro. per ambienti di produzione ad alto volume o collegati in rete, ed è una delle aziende leader a livello mondiale nella produzione di scanner documentali. PFU Limited opera da oltre 25 anni nel mercato degli scanner per la gestione documentale e genera un fatturato annuo di oltre $1 miliardo.

https://www.pfu.fujitsu.com/en/

Operanti in Europa, Medio Oriente e Africa, PFU (EMEA) LIMITED è responsabile per il marketing e le vendite di scanner documentali a marchio Fujitsu. La società europea è stata istituita nel Regno Unito nel 1981 ed ha sedi in Regno Unito, Germania, Italia e Spagna e una Knowledge Suite in Regno Unito, Italia, Francia, Russia e in Emirati Arabi Uniti.

https://www.fujitsu.com/it/products/computing/peripheral/scanners/index.html
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Important Notice

Since the Brexit transition period ended on 31st December 2020, the UK is no longer part of the European Union Customs Union (EUCU). As our Promotion  fulfilment centre is located in the United Kingdom, our shipments must now cross the new UK-EU Customs Border in order to reach customers who live in EU countries.

This change has caused significant disruption for couriers, who were already experiencing disruption from border closures and restrictions related to COVID-19 during the last week of December, part of their peak seasonal period. As a consequence of these circumstances, we are experiencing some challenges with shipments, that in some cases, may manifest as one or both of the scenarios below:

  1. Delays to shipments
  2. The consignee being contacted and asked to pay VAT and an Import Fee before their shipment is released (shipments to EU countries)

We apologise for any concern or inconvenience this may cause to some customers. We are working very hard with our couriers to resolve these issues and hope to return to a more normal situation over the next 1-2 weeks.

Delayed Shipments:

  1. If your shipment has been affected by delays:
  • Your claim has been approved but it's been 21 days since you received your shipping confirmation
  • The tracking information shows that your shipment is still in transit
  • You have not received your shipment

Please allow up to 14 additional days for your shipment to arrive.

VAT/Import Fee:

  1. If you live in an EU country and have been contacted by customs and asked to pay VAT and an Import Fee for your shipment, please contact our support team via LiveChat and they will help get your shipment released, without any charge to you.

When you contact Support

Please provide support with the following information:

  • The Tracking Number for your shipment (this begins 1ZW and can be found in your shipping confirmation email. It is also included in email correspondence you receive from UPS)
  • The email address used when you submitted your claim

Thank you for your patience and understanding

The PFU EMEA team

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